Shipping policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
We offer international shipping to the following countries:
European Countries
- Austria
- Belgium
- Czechia
- Denmark
- Finland
- France
- Germany
- Ireland
- Italy
- Netherlands
- Norway
- Poland
- Portugal
- Spain
- Sweden
- Switzerland
- United Kingdom
Additional European Regions and Microstates
- Åland Islands
- Albania
- Andorra
- Belarus
- Bosnia & Herzegovina
- Bulgaria
- Croatia
- Estonia
- Faroe Islands
- Gibraltar
- Greece
- Guernsey
- Hungary
- Iceland
- Isle of Man
- Jersey
- Kosovo
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Moldova
- Monaco
- Montenegro
- North Macedonia
- Romania
- Russia
- San Marino
- Serbia
- Slovakia
- Slovenia
- Svalbard & Jan Mayen
- Ukraine
- Vatican City
Non-European Countries and Regions
- Australia
- Hong Kong SAR
- Israel
- Japan
- Malaysia
- New Zealand
- Singapore
- South Korea
- United Arab Emirates
North America
- Canada
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MASQ is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at maisonmasq@gmail.com with your name and order number, and we will look into it for you.
If you have any further questions, please don't hesitate to contact us at maisonmasq@gmail.com..